An easy flow-through STI clinic

On the second day of the Learning Journey, the team visited the STI Clinic at GGD Amsterdam. The process and flow utilised to facilitate the client was unlike any I have seen before. It begins with the client making an online appointment. Upon arrival, they either enter their information into the computer system at the first station or scan a QR code. A similar approach, involving self-scheduling and digital check-in, has been used in the US by the Louisiana Department of Health’s Open Health Care Clinic, with promising results. Once checked in, the client confirms their identity with a staff member at a second station located some distance away from the registration booth, which, from my perspective, increases client privacy. On confirming their information, asymptomatic clients are provided with a sample urine container and two swabs – one for an anal sample and one for a pharyngeal sample.