PANCAP-K4Health Partnership: Assessment of a Knowledge Management Engagement Experience in the Caribbean
The partnership between the Pan Caribbean Partnership against HIV and AIDS (PANCAP) and the Knowledge for Health (K4Health) Project commenced in August 2016 with the aim of providing support to knowledge-sharing activities, face-to-face and through digital resources, among National AIDS Programme (NAP) Managers and Civil Society Organisations (CSOs) in the Caribbean region.
These activities aimed to strengthen the exchange of information, improve experiences and knowledge related to the implementation of the World Health Organization’s Treat All guidelines, and contribute to the achievement of 90-90-90, an ambitious treatment target to help end the AIDS epidemic. After one year of implementation, the PANCAP-K4Health partnership conducted an assessment to gauge the impact of the activities.
Assessing the level of user and participant engagement in PANCAP’s digital resources and face-to-face events is informative for evaluating the work of the PANCAP-K4Health partnership in the Caribbean region to support the HIV response, as well as future knowledge management programming efforts.
The objective of the assessment was to assess the reach, usefulness, usability, learning, and application of knowledge management products and services, such as the PANCAP website, social media channels, PANCAP newsletter, and learning exchange events.
The assessment used both quantitative and qualitative methods to understand the use of knowledge gained from the knowledge sharing activities implemented by the project, and the data was collected using two instruments:
Online survey to understand users’ experience with PANCAP’s digital resources, including the redesigned PANCAP website, social media channels, and the PANCAP newsletter.
Interviews to understand the level of applied learning following face-to-face knowledge exchange events, including the Knowledge Synthesis and Best Practices Workshop and the South-to-South Knowledge Exchange Event.
Key Findings and Recommendations
Overall, user and participant engagement was high and the feedback was largely satisfactory. Users found the website, social media channels, and PANCAP newsletter useful, informative, and easily accessible. Participants from the face-to-face knowledge exchange events found each event insightful and useful to their work. At follow-up, numerous participants reported using several knowledge management techniques in their work. The report highlights several key findings, their implications, and recommendations related to the digital resources and face-to-face knowledge exchange events.